RECOMMENDATIONS
Katie Antheil Boyd
Direct Manager, Meta
I had the pleasure of working with Kathleen on the Instagram Business Content Design team. The projects she tackled were especially complex, with a large set of stakeholders, tight timelines, nuanced requirements and product constraints. She embraced those challenges and used her creativity to chip away at problems until she found new pathways to solve them.
Kathleen approaches content design problems with deep intention, rooted in her ability to empathize with what users need and want from a product. She invites and thoughtfully considers feedback, while also keeping her eye on the big-picture goal of delivering value to users.
One more thing to highlight – I was impressed by Kathleen’s ability to negotiate with and influence stakeholders. She consistently helped keep attention on delivering value for users, found ways to reconcile differences, and kept relationships intact regardless of outcomes. I would jump at the chance to work with Kathleen again.
Sarah Dorsey
Content Design Manager, Instagram
Skip Manager, Meta
Kathleen stepped into the complex world of writing for Instagram users about their activity data and privacy. She continually and adeptly balanced product and user needs in order to craft clear, accurate content — while incorporating feedback from our diverse internal functions. It was a pleasure to work alongside Kathleen as she unblocked work with grace and confidence.
Stephanie Eddy
Content partner in cross-family project, Meta
Kathleen doesn't just have an unwavering commitment to good content, she also has the ability to expertly navigate complexity and build consensus around content strategy. We worked closely together on a high-priority, complex, cross-org project. I was in awe of how she was able to navigate our workstream's complex and highly scrutinized regulatory requirements and reviews despite having just joined the company. The work she did was recognized company-wide by leadership with her content specifically being called out as one of the big improvements. If you have the chance to hire Kathleen, just do it. I worked with her all day (and many nights) for months and can assure you that she can pivot, strategize, build consensus and write killer content all while onboarding to a host of new tools, reviews, and processes.
Tara Kimura
Senior Content Designer, Square
Content partner, Meta
I had the good fortune to work with Kathleen at Instagram. Kathleen is a skilled content designer with a proven record of tackling complex problems. She is a keen negotiator who always finds the best route forward and she does so with good humour and generosity. I consider myself very lucky to have had the opportunity to learn from her good example.
Eric Chao
Design partner, Meta
I feel very fortunate to have worked closely with Kathleen as my content design counterpart. In a work stream filled with fluctuating and complicated legal/regulatory requirements, Kathleen consistently demonstrated an unwavering commitment to crafting an outstanding user experience. She has this amazing ability to dive into buckets of complex content constraints and strategically distill them into clear, concise messages that resonate with the target audience. Through the multiple projects we worked on together, she was instrumental in effectively communicating and driving alignment with our cross functional partners, ultimately leading to multiple successful project outcomes.
Aside from her exceptional professional skills, Kathleen is an absolute joy to work with. Her positive attitude, collaborative approach, and focus on driving towards impact make her a great asset to any team.
Chloe Burke
Public Policy Manager, Instagram
Cross-functional partner, Meta
You joined the team in a difficult season and you are doing an amazing job. The descriptions you provide in PXFN are stellar, and speak to your communication skills and preparation. Thank you for the professionalism and high level work you bring to this space, it is not only needed but supports the business to move forward faster and better. Thank you for supporting the PXFN bench by being so efficient. Great work!
Shruti Devaraj
Research partner, Meta
Kathleen is a thoughtful content designer who carefully questions our team’s assumptions and considers the pros and cons of existing research and data before deciding what would work best for the topic at hand. For example, on prominent experiences she built on Angela’s content variations, handled sensitive discussions with PXFN and Branding team to align on content strings that highlight the value of personalized ads and at the same time not give the perception that IG is all about Ads.
Kathleen spearheaded IG’s exploratory efforts towards incorporating education in our ACV strategy; she brainstormed initial ideas for education and drove PXFN meetings to bring them onboard. Kathleen also added content strings to the data security research plan making the research sessions comprehensive and actionable.
Travis Parchman
Executive Leadership and Software Development Expert with over 30 years experience
Direct Manager, Comcast
I had the good fortune of working with Kathleen at two key junctures in the evolution of software product development organizations at Comcast.
The first, and most arduous, was evangelizing a user engagement platform for our tool portfolio to enable our users to support each other and engage more intimately with us. Through much skepticism and setback, Kathleen kept her eyes on the prize and patiently advanced the case. It was a joy to watch her dedication to disrupting legacy approaches to user support and communications.
The second was in creating the tone and language for engaging our customers in the applications themselves. She dove into making sure that our UX practice embraced the words we used as well as the UI components and applications flow.
We hired a technical writer and we ended up with so much more. She dove into project management and became a first-class content specialist and strategist.
One of the many things that saddened me when I left Comcast was losing her perspective on imbuing technical solutions with a human voice that encourages and supports the user to achieve their goals. I certainly hope to have an opportunity to have her join my team again.
Brian Carpio
Sr AWS DevOps Consultant ProServe
Direct Manager, Comcast
Working with Kathleen was an absolute pleasure for the year or so we worked together. She worked on a variety of UX research and technical content projects for the Reliability Engineering organization here at Comcast and taught most of us why understanding the needs of the customer from a UX research perspective is paramount in delivering a solution customers love. She is first and foremost one of the most collaborative people I have ever worked with. She not only collaborated well within her team but across the large corporate landscape that is Comcast. On top of that she is a natural leader. Leaders don't need titles they help teams set a direction and then organize them to meet the needs of their customers and Kathleen does just that. Kathleen has a bright future ahead of her and I cannot wait to see what the future holds for this talented UX professional.